News for 'customer engagement'

How brands in India are going digital

How brands in India are going digital

Rediff.com6 Sep 2018

Apart from the growing adoption of the internet in the country, brands are drawn to the agility of the medium, its targeted and data driven approach and the increasing cost of offline channels for sales and distribution.

Will BPM firms' plan to change pricing model succeed?

Will BPM firms' plan to change pricing model succeed?

Rediff.com11 Apr 2019

As more and more businesses move towards digital technology-enabled solutions such as chatbots to increase interaction with their own customers, BPM companies have seen a significant chunk of their revenue proceeds shifting towards business outcomes.

Apple Store to launch online in India on Sep 23

Apple Store to launch online in India on Sep 23

Rediff.com18 Sep 2020

The new online store, which will be launched on September 23, will provide customers with the same premium experience found in Apple Store locations around the world, delivered by online team members who are ready to offer their expertise, Apple said in a statement.

Future vs Amazon: FRL challenges Delhi HC verdict

Future vs Amazon: FRL challenges Delhi HC verdict

Rediff.com5 Jan 2022

Future Retail and its promoters have filed appeals before the division bench of the Delhi high court challenging the order passed on Tuesday that dismissed the Group's petitions for termination of the Amazon arbitration. The Delhi high court on Tuesday dismissed the pleas moved by Future Group companies seeking a direction to the arbitration tribunal, adjudicating Amazon's objections against Future Group's deal with Reliance, to take a decision on their application for terminating the arbitration proceedings before moving any further.

Do you use Fintechs? Read this please!

Do you use Fintechs? Read this please!

Rediff.com15 Jul 2020

Fintechs need to behave with responsibility and transparency. A lot of mis-selling has been happening. Other issues have been plaguing the fledgling industry -- high interest rates, even higher processing fees, harsh collection process and, most critically, data leakage leading to rampant frauds, points out Tamal Bandyopadhyay.

Amazon moves SC for resumption of arbitration & preservation of FRL assets

Amazon moves SC for resumption of arbitration & preservation of FRL assets

Rediff.com16 Mar 2022

US e-commerce major Amazon Wednesday apprehended the "disappearance" of assets and sought an interim order from the Supreme Court to ensure the preservation of assets of Future Retail Ltd besides resumption of arbitration over FRL's merger deal with Reliance Retail. A bench comprising Chief Justice N V Ramana and Justices A S Bopanna and Hima Kohli took note of the allegations of the US firm that the "applecart was being upset" by its rivals and asked the Future group firms, FRL and Future Coupons Ltd (FCPL), to respond to the interim plea of Amazon seeking resumption of arbitration and preservation of assets and fixed the hearing on March 23. Amazon and Future group are engaged in multi-forum litigations on the issue of FRL's merger deal to the tune of Rs 24,500 crore with Reliance Retail Ltd after the US e-commerce giant dragged the latter to arbitration at the Singapore International Arbitration Centre (SIAC) in October 2020.

Boeing's Plans For India's Defence Aatmanirbharta

Boeing's Plans For India's Defence Aatmanirbharta

Rediff.com28 Oct 2022

'The future is about autonomy and tanking.'

10 Ways To Reduce Screen Time For Kids

10 Ways To Reduce Screen Time For Kids

Rediff.com4 Feb 2022

Read a story. Cook together. Make recycled home decor crafts.

Starting a new job? 10 things you must know

Starting a new job? 10 things you must know

Rediff.com21 Oct 2019

Present a positive image by exuding enthusiasm and energy for work, says Surya Mahadevan.

After 2 years, commercial vehicle sales growth to slow

After 2 years, commercial vehicle sales growth to slow

Rediff.com6 Jun 2019

New regulatory rules, softer freight rates and a liquidity crunch at non-bank lenders are among the reasons.

Onboarding of e-commerce giants crucial to ensure success of ONDC

Onboarding of e-commerce giants crucial to ensure success of ONDC

Rediff.com15 Sep 2022

When Open Network for Digital Commerce (ONDC) was conceived last December, the idea was to reduce the dominance of e-commerce giants like Amazon and Flipkart. It was also to bring in a level-playing field for small merchants in India's fragmented but fast-growing $1-trillion retail market. However, those goals have changed now as large e-commerce players such as Flipkart, Amazon and Ecom Express are in various levels of talks with the ONDC team. They want to form partnerships like integrating with the network as well as providing their expertise to build it, according to the industry sources.

Reliance is 1st Indian co to cross $100 bn annual revenue

Reliance is 1st Indian co to cross $100 bn annual revenue

Rediff.com6 May 2022

Billionaire Mukesh Ambani's Reliance Industries Ltd on Friday reported a 22.5 per cent rise in net profit for the quarter ended March on the back of bumper oil refining margins, steady growth in telecom and digital services and strong momentum in the retail business. The oil-to-retail-to-telecom conglomerate's consolidated net profit rose to Rs 16,203 crore in the quarter ended March 31, 2022 from Rs 13,227 crore, the firm said in a statement. Net profit, however, fell 12.6 per cent sequentially -- breaking a six-quarter chain of quarter-on-quarter improvement.

RERA: Only 22% happy with grievance redressal system

RERA: Only 22% happy with grievance redressal system

Rediff.com28 Jul 2021

However, the report pointed out that the implementation of the grievance redressal process still has many gaps as "only 22 per cent of the consumers involved in a grievance redressal process were satisfied due to the uncertain timelines involved". The Real Estate (Regulation and Development) Act, 2016, was passed by Parliament in March 2016.

'5G is a long haul'

'5G is a long haul'

Rediff.com16 Jun 2022

'We showcased about 20 use cases in 5G trials in Pune and Gandhinagar and some of them were interesting and innovative.' 'However, which ones will take off and which ones would not be relevant, we don't know yet.'

9 Tips to Build a Business in the Lockdown

9 Tips to Build a Business in the Lockdown

Rediff.com10 Jun 2021

Avoid high risk transactions even if they seem more profitable.

How Hyundai Creta busted the no sales in lockdown myth

How Hyundai Creta busted the no sales in lockdown myth

Rediff.com24 Jun 2020

Smart positioning, continued communication and a global design language have played a big role, say experts

Flipkart's Bengal warehouse to create about 3,500 jobs

Flipkart's Bengal warehouse to create about 3,500 jobs

Rediff.com16 Jun 2021

Walmart-owned Flipkart on Wednesday said it has set up a new fulfilment centre (warehouse) in West Bengal, its second-largest in the state, that will help in creating nearly 3,500 direct jobs. Spread across an area of over 2.2 lakh sq ft, the new facility in Dankuni will cater to the needs of Flipkart and Myntra customers in the region and bolster the e-commerce major's efforts to ramps up supply chain infrastructure in the eastern part of the country. The facility will also help thousands of sellers offer a wider selection and enable faster deliveries of customer orders within the region and neighbouring states while also helping create national market access, according to a statement.

Now, ready-to-eat fryums papad to draw 18% GST

Now, ready-to-eat fryums papad to draw 18% GST

Rediff.com11 Jan 2022

Deciding the goods and services tax rate on fryums papad could be a messy affair with the Appellate Authority for Advance Rulings (AAAR) of Gujarat now ruling that the ready-to-eat product would draw 18 per cent rate. In that connection, it slightly modified the ruling of the state-based Authority for Advance Rulings (AAR). The AAR had also ordered that these products would draw 18 per cent GST but under a different classification.

'Amazon In India For Next 100 Years'

'Amazon In India For Next 100 Years'

Rediff.com4 Jul 2022

'For all of us at Amazon, it is 'Bharat first'.' 'We are keeping the Indian customer at the centre of what we are doing.'

Consumer anxiety at highest levels since Covid outbreak

Consumer anxiety at highest levels since Covid outbreak

Rediff.com14 Jun 2021

Consumer anxiety is at the highest levels since the outbreak of coronavirus pandemic in India with the less affluent most skeptical about economic outlook while a majority of consumers think their income in the next six months will be lower than the pre-COVID levels, says a latest study. As per the COVID-19 consumer sentiment research by global management consulting firm Boston Consulting group (BCG) conducted between May 23 and May 28, 2021, covering around 4,000 respondents across metros, tier I, II, III, IV and rural India, 51 per cent of consumers expected their spends over the next six months to be lower. In the last round of survey conducted from July 20 to August 2, 2020, the figure stood at 40 per cent.

Nowfloats: They help small businesses go online

Nowfloats: They help small businesses go online

Rediff.com16 Mar 2017

Ranju Sarkar finds out more about Nowfloats, the start-up that is used by 240,000 businesses that reach 13 million consumers.

Sri Lanka: 'Political stability must be restored'

Sri Lanka: 'Political stability must be restored'

Rediff.com7 May 2022

'For the common man, the economic conditions are not going to get better.'

New Delhi World Book Fair 2022 postponed amid Covid curbs

New Delhi World Book Fair 2022 postponed amid Covid curbs

Rediff.com6 Jan 2022

The 30th edition of the New Delhi World Book Fair, which was scheduled to be held at Pragati Maidan from January 8 to 16, has been postponed in view of the latest DDMA guidelines imposed following the surge in COVID cases driven by the fast-spreading Omicron variant, said the organisers in a statement.

Hindujas sell health care unit to Baring Private Equity for $1.2 billion

Hindujas sell health care unit to Baring Private Equity for $1.2 billion

Rediff.com11 Aug 2021

Hinduja Group's business process management entity, Hinduja Global Solutions Limited (HGS) said on Wednesday that it has entered into definitive agreements to divest its Healthcare Services business to funds affiliated with Baring Private Equity Asia (BPEA), at an enterprise value of $1.2 bilion. The deal is subject to closing adjustments, and is expected to complete within 90 days, subject to shareholder and other regulatory approvals. "The cash that will come in as a result of this transaction will be deployed to growing the business as well as looking at buying some capabilities...where capabilities are important for being able to do a good job of customer experience transformation.

Why are RBI and Sebi silent on illegal digital dabba trading?

Why are RBI and Sebi silent on illegal digital dabba trading?

Rediff.com29 Jul 2021

If Sebi and RBI remain quiet about this brazenly illegal activity, will someone in the finance ministry or the NITI Aayog take a closer look, asks Debashis Basu.

Credit card, passport details of 45 lakh flyers leaked in massive Air India data breach

Credit card, passport details of 45 lakh flyers leaked in massive Air India data breach

Rediff.com22 May 2021

Air India's passenger service system provider SITA faced a sophisticated cyberattack in February this year leading to leak of personal data of 4.5 million passengers -- which included passengers of the national carrier -- from across the world, an official statement said on Friday. Personal data -- including name, date of birth, contact information, passport information, ticket information and credit card data -- which was registered between August 11, 2011, and February 3, 2021, has been leaked of a certain number of Air India's passengers, the statement issued by the airline said. "While we and our data processor continue to take remedial actions...We would also encourage passengers to change passwords wherever applicable to ensure safety of their personal data," it said.

Indians are eager to share personal data online!

Indians are eager to share personal data online!

Rediff.com4 Sep 2017

Indians are eager consumers of digital advertising and are five times more willing to share personal data with companies when they are delighted by their digital experience.

'The concept of 'One Infosys' will be crucial'

'The concept of 'One Infosys' will be crucial'

Rediff.com24 Jun 2022

'We spent considerable time re-skilling all the employees, and then we created a new focus called the 'One Infosys'.'

Will Name Change Erase Faceook's Toxic Reality?

Will Name Change Erase Faceook's Toxic Reality?

Rediff.com29 Oct 2021

Adversarial Harmful Networks -- India Case Study, cited in Facebook whistleblower Frances Haugen's SEC complaints, revealed, among other things, that Facebook was a preferred platform for 'fear-mongering anti-Muslim narratives' in India, observes Devangshu Datta.

Ajay Banga to hang up his boots at Mastercard on December 31

Ajay Banga to hang up his boots at Mastercard on December 31

Rediff.com22 Sep 2021

Ajay Banga, one of the topmost Indian-American corporate leaders, and a strong advocate of India-US relationship, would retire from Mastercard at the end of the year, the global credit card company has said.

Avoid keeping large amounts with brokers

Avoid keeping large amounts with brokers

Rediff.com6 Aug 2021

Keep your mobile number and e-mail updated. When you receive the weekly report on cash holdings, check to ensure there is no discrepancy between the amount you have kept with the broker and what the latter has reported, advises Sanjay Kumar Singh.

Adani group strikes first coal from its Carmichael mine in Australia

Adani group strikes first coal from its Carmichael mine in Australia

Rediff.com25 Jun 2021

The Adani group struck first coal from its Carmichael, Australia project on Thursday and will start shipping to its customers according to schedule. With this, the project will not only lift the economic prospects of the hitherto barren Australian outback, but also help Indian power plants to source cheap coal. The project had faced protests from a section of population with several banks even refusing to fund it. The group, however, went ahead with the project which included construction of a brand new railway line connecting an Australian port to the mine -- situated 300 kilometers away in Queensland.

My Business: Gone with the Covid

My Business: Gone with the Covid

Rediff.com5 Sep 2020

'Covid or no Covid, I knew I had made the right decision (calls from my bank to extend the much touted loans offered by Ms Sitharaman, notwithstanding),' says Keya Sarkar.

Global payments firms in talks with RBI for free flow of data

Global payments firms in talks with RBI for free flow of data

Rediff.com19 Feb 2019

While most of these payment players continue to run Indian data through the global processes of data analytics and fraud detection, the industry seems divided over whether the regulator would allow this to continue.

How IndiGo plans to become a global player

How IndiGo plans to become a global player

Rediff.com14 Jan 2019

IndiGo is providing digital solutions to everyday problems, attracting customers to digital platforms and engaging start-ups to find solutions

Despite strong Q2 numbers, large deals become scarce for IT majors

Despite strong Q2 numbers, large deals become scarce for IT majors

Rediff.com25 Oct 2021

The second quarter of FY22 continued to show double digit growth for the top four IT services providers, with every vertical and geography growing well, even though the total contract value (TCV) looked soft for all the players. The trend was first evident in Accenture's Q4 numbers, which saw its TCV in outsourcing deals softer. A soft TCV does not mean that growth is declining, but it does point to the trend of few and scarcer mega deals.

Amid corona lockdown, woman walks 80 km to get married

Amid corona lockdown, woman walks 80 km to get married

Rediff.com23 May 2020

Goldie of Laxman Tilak village in Dera Mangalpur block in Kanpur Dehat district had been engaged for quite some time to Veeru alias Virendra Kumar Rathor of Baisapur village near Taalgram in Kannauj district. Their marriage was last slated to be held on May 4, only to be postponed then for a convenient date at the earliest.

Alia Bhatt's 'Kanyadaan' ad sparks culture debate

Alia Bhatt's 'Kanyadaan' ad sparks culture debate

Rediff.com26 Sep 2021

The ad for a 'lehnga' brand featuring Bollywood star Alia Bhatt as the much indulged daughter and granddaughter has fired debate on social media platforms and elsewhere on the age-old tradition of giving away the daughter.

Maha: Rain batters Konkan; several areas under water

Maha: Rain batters Konkan; several areas under water

Rediff.com22 Jul 2021

Major rivers in Ratnagiri district, including Jagbudi, Vashishti, Kodavali, Shastri, Bav are flowing above the danger level. As a result, Khed, Chiplun, Lanja, Rajapur, Sangameshwar towns and nearby areas have been affected and residents are being shifted to safer places.